In 2023, John Lewis asked board member Nish Kankiwala to become its first CEO; after 3 years of losses, the retailer returned to profit in 2024 under his leadership
Credit: Piyush Shukla
When Nish Kankiwala arrived at John Lewis in 2023, the retailer was facing a problem that went beyond a weak set of accounts. The business had recorded three consecutive years of losses. Kankiwala's job was to help change that position while also changing how the retailer worked.